Return & Refund Policy
At Hinix, we want you to love your gear. If something isn't right, here's how returns, exchanges, and refunds work.
Return Eligibility
- Items can be returned or exchanged within 7 days of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Original packaging should be included where possible
Non-Returnable Items
- Items marked as Final Sale
- Innerwear or intimate apparel (for hygiene reasons), if applicable to your catalog
- Products damaged due to misuse
How to Request a Return or Exchange
- Contact us via WhatsApp (0310 7674011) or email (hinix.wear@gmail.com) within 7 days of delivery, with your order number and reason for return
- Our team will confirm eligibility and arrange pickup or provide return instructions
- Once we receive and inspect the item, we'll process your exchange or refund
Exchanges
We're happy to exchange for a different size or color, subject to availability. If your preferred replacement is out of stock, we'll offer a refund instead.
Refunds
- For Cash on Delivery orders, refunds are processed via bank transfer or JazzCash/Easypaisa
- For online payments, refunds are issued to the original payment method
- Refunds are processed within 5–7 business days after we receive and inspect the returned item
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you.
Return Shipping
- Return shipping costs are the customer's responsibility, unless the item is damaged, defective, or incorrect
- We recommend using a trackable courier service for returns
Need Help?
📞 0310 7674011
📧 hinix.wear@gmail.com
📍 House 367/C, HMCHS, Sector 20-A, Scheme 33, Karachi